You’ve had a water damage emergency. You have water in your basement, or it is coming into another area of your home. You have already called the restoration company and they are on the way. But what do you do until they can reach you?

Here we will provide you with some advice about what you can do while you wait to help reduce the impact on water damage in your home. Follow these tips:

  • Safety first: Safety should always be your first consideration before you do anything. Survey the situation at a safe distance. If you don’t feel safe, exit your home, and wait for a restoration professional to arrive. Check for potential electrical issues, slipping hazards, and other issues. 
  • Shut off the water: Shut of the water to the affected areas of your home. This will ensure no additional water will make it way into your home. This is particularly important if you have a burst pipe or leak. 
  • Turn off the electricity to the affect areas: If it is safe, shut off the power to the affect areas of your home. Do not walk-through water to shut off your breaker, especially if it is higher than your wall outlets. 
  • Follow the directions provided by the restoration company: When you make the call to a restoration company, its important to follow all the directions they provide you over the phone. Use the call to describe our situation and get their professional advice. 
  • Check your sump pump: Sump pumps are a common source of water issues, especially basement floods. A malfunction could the source of your issues. Check to make sure it is working properly. It can be a great assistance in helping to get rid of the excessive water in your basement. 
  • Remove excess water: Start the process of removing excessive water from the affected areas. You can use towels and blankets to soak up the water, use a mop and bucket, or even use a shop vac to suck up some of the water (if safe to do so). 
  • Prevent further water damage from happening: As part of your process to remove excess water, its also important to take steps from additional damage from happening. Try to contain the water to a certain area. Create a barrier between the wet and dry areas using towels and blankets and other materials. The more you can do to prevent additional damage the better.
  • Remove items to prevent damage: Start to remove any furniture or personal items that could be damaged by the water. Remove items from the room if possible. If you cannot, at least get things up and off the floor. You can stack things on tables and other furniture.

Taking the above steps while you wait for your restoration company to arrive can greatly help you minimize the damage caused by water. The sooner you act, the better you will be able to minimize the damage.

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Avi Campbell
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⭐⭐⭐⭐⭐ I had an amazing experience working with Igor Goldshmidt on my bathroom renovation. From start to finish, the professionalism, communication, attention to detail, and quality of work were outstanding. It’s rare to find someone who truly takes pride in their work and genuinely cares about the final result. Igor went above and beyond to bring the vision to life, and the finished bathroom turned out even better than I imagined. Reliable, skilled, honest, and very detail-oriented. I highly recommend him to anyone looking for high-quality renovation work. Thank you again for creating such a beautiful space!
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Thank you very much for the great, reliable and professional work. Your team was fantastic. Armando does awesome work.
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Our dishwasher leaked. without us noticing. until the water broke through the ceiling in our basement bedroom. It caused damage to the ceiling, wall, and floor in that room and also the hardwood floor in our kitchen. I remembered dealing with them in the past, so on a Saturday morning, I made the call and within an hour of my call, I had the Project manager at my home. Half an hour after that he had a plumber in to disconnect the dishwasher and 1/2 an hour later he had a team in to dry up the water and spray disinfectant so mold would not grow. The manager dealt with our insurance company. Because of the extent of the damage, and the fact that that they had to remove all of the flooring in the upstairs and the basement, we were asked to move out of the house. They did all the packing, put our belongings in storage so they were not hindered by having to move furniture around. They took pictures of everything they moved, noting any existing damage. When we moved back in, even our books were back in the same order that they found them. They estimated repairs would take 5 weeks, but we were home in 4. They kept us informed of everything they did. Great job by the entire team.
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The work done to restore our ceiling after water damage was excellent. The workers took the time to carefully prep and cover, then drywall and paint. It looked perfect at the end. Ivan and Jessica were completely professional and detailed as well as being friendly and courteous Thank you
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Rating: ⭐⭐⭐⭐⭐ I cannot recommend Canada’s Restoration Services highly enough. We dealt with a stressful water leak this past winter that unfortunately led to mold in my son’s bedroom. From the moment they stepped in, they were complete professionals. Andres and John were my main contacts throughout the process and they were so helpful at coordinating everything. They truly made us feel like they cared about our problems and the safety of our family. They didn't just clean up the mess; they helped us navigate the entire process, including coordinating with contractors and ensuring every step was handled correctly. They were prompt, incredibly clean while working in our home, and always quick to respond to my questions. If you are looking for a team that is reliable and actually cares about the safety of your family, this is the company to call. They checked every single box for us!"
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The service was exceptional: fast and efficient.
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This is from 2023 This was my first time using Restoration Canada, and I must say, it was a very good choice. From the very first telephone call, I could tell that this would be a great relationship, and I was correct. Overall, all the workers were very respectful, clean and honest. There were days when I had to leave my house, and I was not afraid to leave the workmen in the house. Alex, so easy to talk to, and always ensuring that the project was going as planned John, his integrity is beyond reproach Mauricio, so humble and honest Pops and his son – again, very humble I work from home, and the workmen were never a bother to me. I have never worked with a team that was so neat and tidy, I did not have to do any cleaning after the job was done! THANK YOU all so very much, I am so happy with the job, and will not hesitate to recommend your services. You put the EXTRA in EXTRA-ordinary Andrea
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Melanie T
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I am so glad we called Restoration Canada when we discovered a leak in our basement at the end of last year. They send out a crew right away to dry everything out and prevent mold, and were so easy to work with. They recently completed the remodel and not only am I thrilled with the results (which included a custom counter modification), I am so grateful to the entire team for making rhe process so smooth. They even helped us through the process with our insurance company. I highly recommend them for any housing mishaps, they really made the whole process low stress. Thank you!!
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