Title: Water damage mitigation Coordinator

As a Water Damage Mitigation Coordinator, you will be responsible for answering company calls after hours on a rotating basis, conducting free damage inspections and assessments, and reporting findings to homeowners and the RC System. You will coordinate jobs with the lead technician, explain and sign agreements between RC and homeowners, and assist homeowners with filing insurance claims. Additionally, you will guide homeowners through the entire claims process, measure job sites, create floor plan sketches, prepare and send project reports, and arrange trade inspections for HVAC, plumbing, electronics, electrical, roofing, and other areas.

Skills and Requirements to succeed in this role:

To qualify for this role, you should have an outgoing personality and a strong customer service orientation. You must be able to multi-task, work well in a team, and provide exceptional service that exceeds client expectations. Adherence to company safety and workplace policies is essential, and you must possess a valid Class G Ontario Driver’s License with a clean record.

A High School Diploma is required for this position, and IICRC Certifications and Asbestos Abatement Worker/Supervisor certifications are considered assets. You should have at least 1 year of experience in Canadian home renovation/mitigation services, the supervisory coordinator role is an asset. Technical knowledge of vacuum cleaners, dust-aids, portable cleaning equipment, dehumidifiers, air movers, air scrubbers, and other related equipment is necessary.

Additional skills include proficiency in using CRM reporting systems, the ability to work after hours, on-call, and on holidays. You should be able to lift up to 50 lbs and be willing to undergo a criminal background check. Strong management, delegation, planning, and leadership skills as well as effective written and verbal communication skills are required. Spanish language skills are an asset.

 

Education:
Secondary School (preferred)

Experience:
Canadian home renovation / Mitigation: 1 year (preferred)

Work Location:
On the road, GTA.

Job Types:
Full-time, Permanent

Pay:
$50,000.00-$68,000.00 per year

Schedule:
Monday to Friday
On call
Weekends as needed

Benefits:
On-site parking

Apply Now - Start Your Career with Us
Request a Free Assessment
*Take advantage of our free assessments, Monday-Friday from 9:00 AM to 5:00 PM
**Click here if this is an emergency 416-639-1722